Install and Commission
With factory trained service engineers to install and commission all the new machines sold in addition to making breakdown visits, we have a busy team working in all areas of the country. In the event of a breakdown our in-house technical support staff initially offer advice over the phone. In most cases this is enough to put the machine back into production without the need of a service visit. If the fault on the machine cannot be rectified over the phone the call will have helped in diagnosing the fault and deciding which spare parts need to be sent out by courier for the service engineer to fit the following day, minimising the machine’s down time.
We aim to have engineers out on an emergency breakdown the next working day. If the fault reported is deemed non urgent as the machine is still in production, other service calls may take a higher priority. However, every reported fault is of the utmost importance to us so we will endeavour to have it fixed as soon as possible.