DUGARD SUPPORT SERVICES

Dugard Aftercare service and support.

UNRIVALED SUPPORT

At Dugard, we recognise that people are the key to success and our team of highly skilled and dedicated professionals allow us to provide customers with superior support every step of the way.

TAILORED TRAINING

Our service goes beyond supplying the highest quality products; Dugard is committed to supporting the industry with professional development and training tailored to your needs.

SPARES

We're always available, and we're here to help you. We have experts available to help whenever needed. Please feel free to get in touch and ask the team for advice.

Install and Commission

With factory trained service engineers to install and commission all the new machines sold in addition to making breakdown visits, we have a busy team working in all areas of the country.

In the event of a breakdown our in-house technical support staff initially offer advice over the phone. In most cases this is enough to put the machine back into production without the need of a service visit.

I have found with Dugard, they support it well, any issues they address straight away, and there’s always someone there on the phone.

Glen Molineux, Everidge Engineering

If the fault on the machine cannot be rectified over the phone the call will have helped in diagnosing the fault and deciding which spare parts need to be sent out by courier for the service engineer to fit the following day, minimising the machine’s down time.

Repairs & Maintenance

We aim to have engineers out on an emergency breakdown the next working day. If the fault reported is deemed non urgent as the machine is still in production, other service calls may take a higher priority.

Every reported fault is of the utmost importance to us so we will endeavour to have it fixed as soon as possible.

Dugard service was quite fantastic, they delivered and installed the machine during the pandemic and it was up and running within a few weeks, a fantastic effort by Dugard

David Dudley, ELE Advanced Technologies

Machine Support

With factory trained service engineers to install and commission all the new machines sold in addition to making breakdown visits, we have a busy team working in all areas of the country.

In the event of a breakdown our in-house technical support staff initially offer advice over the phone. In most cases this is enough to put the machine back into production without the need of a service visit.

Good, honest, stable machines that do what they say they do. I’ve been here, just walking out the door at half past five, something’s gone wrong, I’ve picked the phone up and the engineer has been here at 7:30 the next morning, which to me is fantastic ‘cause I don’t want to stare at a machine that’s not working waiting for an engineer.

Karl Hamlin, Kajul Ltd

If the fault on the machine cannot be rectified over the phone the call will have helped in diagnosing the fault and deciding which spare parts need to be sent out by courier for the service engineer to fit the following day, minimising the machine’s down time.

Interested In finding out more about our machines?

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The Hanwha sliding head range is very impressive, watch the MTDCNC video with Jeff Lee from Hanwha last year highlighting the benefits of a Hanwha machine: https://buff.ly/3kGI4Ir the whole range is available at Dugard in the UK: https://buff.ly/3kGI4Ir #dugard #hanwha #UKmfg